FlowStudio Refund Policy

This policy establishes the procedures and standards for withdrawal, refund, and related processes for credit purchases in the FlowStudio service ("Service") provided by FlowCoder ("Company").

1. "Digital Content" means digital works such as images generated through the Service.
2. "Credits" means virtual currency used for image generation within the Service.
3. "Withdrawal" means canceling a purchase intention to terminate the contract.

1. Users may withdraw from a purchase within 7 days of purchasing credits.
2. However, withdrawal is restricted if any purchased credits have been used.
3. Full refund is available if service use is impossible due to Company fault.

Withdrawal is restricted in the following cases:

• If any purchased credits have been used
• For free bonus credits
• If credits purchased at a discount through events or promotions have been used
• If credits have been transferred or gifted to third parties
• If the account has been restricted for Terms of Service violations

1. The Company will process refunds within 3 business days from receiving the refund request.
2. If the Company delays the refund, it will pay interest at an annual rate of 15% for the delay period.
3. Refunds will, in principle, be processed using the same payment method used at purchase.

The following information is required for refund requests:

• Member email address
• Payment date and amount
• Reason for refund
• Bank account information (for bank transfers)

Refund Processing Time:

• Credit Card: 3-7 business days (varies by card issuer)
• Bank Transfer: Within 3 business days
• Digital Payment: Varies by payment method

Refunds are not available in the following cases:

• If purchased credits have already been used
• Free bonus credits
• Special credits received through events or promotions
• Credits transferred or gifted to third parties
• If the account has been suspended for Terms of Service violations
• If the withdrawal period (7 days) has passed
• If AI output differs from user expectations due to technical characteristics (differences due to inherent limitations of AI technology are not grounds for refund)

1. For subscription services, partial refunds are available on a pro-rata basis based on the usage period.
2. Partial refund amount = Payment amount × (Remaining days / Total usage days)
3. However, bonus credits received during the usage period will be deducted from the refund amount.

1. If overcharges occur due to Company error, the Company will refund immediately.
2. If overcharges occur due to user error, the user may bear the cost of processing the refund.

1. If service is disrupted for 24 hours or more due to Company fault, the usage period will be extended or equivalent credits will be compensated.
2. Damages caused by service disruption will only be compensated in cases of Company intent or gross negligence.

1. Refund-related disputes between the Company and users shall be resolved amicably through mutual consultation.
2. If disputes cannot be resolved, users may apply for mediation with the Korea Consumer Agency.
3. If litigation is necessary, the Uijeongbu District Court, Republic of Korea, shall have exclusive jurisdiction.

Korean law shall apply to the interpretation and application of this policy.

1. The Company may amend this policy as necessary within the scope that does not violate relevant laws.
2. Changes will be announced at least 7 days before the effective date, specifying the effective date and reason for the change.
3. Changes unfavorable to users will be announced at least 30 days in advance.

1. Users understand that this Service is based on AI technology and agree to the following:
   • The quality, accuracy, and suitability of AI outputs are not guaranteed due to technical limitations
   • Generation results may vary each time, even with the same prompt
   • Due to the nature of AI models, unintended results may be generated
2. Dissatisfaction with outputs due to the reasons in paragraph 1 does not constitute grounds for withdrawal or refund.
3. However, if images fail to generate due to technical service errors, the credits will be refunded or restored.